Give it a little direction.
Set your business details, assistant name and response style. Update them anytime.
Your business guidelines
“You’re my shop’s assistant. Be welcoming, keep replies clear, and ask one question when you need more detail.”
YOUR WHATSAPP. YOUR WAY.
Mila is never late
for work.
An assistant that answers WhatsApp messages and calls using your business information and instructions.
Try WhatsApp replies from Mila AI Demo number +961 70 241 632Your number. Your instructions. Your control.
Hi, I'm Mila Care in every conversation
Mila AIYour WhatsApp assistant
Your business, your voiceText and voice notesRoom for your teamGuided by your instructions
IT’S THE LITTLE THINGS
An assistant for your business,
tailored to your customers.
Set your business information and response style. Mila handles the everyday conversations.
Even when they send a voice note.
Customers can speak in the way that feels natural. Mila understands their voice notes and replies in text, following your instructions.
They speak. Mila takes it from there.
Choose who gets a reply.
Reply to everyone, exclude certain numbers, or use an allowed-only list.
A simple on and off.
Once your account is activated, start or stop the assistant from your account.
Link it your way.
Scan a QR from another screen, or use a pairing code on the same phone.
YOUR TEAM IS STILL YOUR TEAM
Let AI do its part.
Let people be people.
Mila alerts your chosen staff member and pauses that conversation during a handoff. Your team can resume the assistant afterwards.
Set it up in your accountThis conversation needs you
A customer asked for your team. AI is paused for this conversation, ready for you to take over.
+961 7X XXX XXXStaff notification
All sorted. Bring Mila back.
Done! AI is back for this customer’s new messages.
FROM YOUR FIRST HELLO
Four small steps,
more space for your business.
Start with your number, then follow the steps. Your assistant only replies after account activation, linking, and saving your instructions.
Verify your number
Sign in with your WhatsApp number and confirm your verification code.
Choose your plan
Your free trial activates immediately. For a paid plan, choose an available payment method in your account.
Link WhatsApp
Choose a QR or a pairing code on the same phone.
Make Mila yours
Save your instructions, choose your settings, and start your assistant.
GOOD TO KNOW
A few questions.
Clear answers.
Let’s make the first step a little easier.
Do I need a new WhatsApp number?
You can use your current number. Sign in with the same number you want to link to Mila, including the country code.
Can I link using the same phone?
Yes. Choose a pairing code, then open WhatsApp → Linked devices → Link a device → Link with phone number instead, and enter the code. Use a second screen for a QR.
How does Mila know about my business?
From the instructions you save in your account. Add clear business information and your preferred tone, and update it when details change.
What if a customer needs a person?
If you set a staff number, Mila pauses replies for that customer and alerts your staff member. They reply to that alert with a completion phrase such as “I’m done” or “finish”, and receive confirmation that AI is back.
Can I stop replies whenever I want?
Yes. Your account has an on/off control. You can also choose allowed or excluded numbers.
Make room for
better conversations.
YOUR WORKSPACE
Your business has a voice. Set up how your assistant replies.
Your sign-in, WhatsApp connection, and assistant instructions — all right here.
Opening your account…
Sign in with your number
Your Mila AI account
Enter your WhatsApp number, including the country code.
Verify your phone number
Enter the sign-in code sent to your WhatsApp number .
Numbers0
Connected0
Disconnected0
Linked numbers
Check whether WhatsApp is connected.
No WhatsApp number linked yet.
Link WhatsApp
Choose a number
Select a number from the list.
If WhatsApp and this website are onthe same phone, choose a pairing code. You cannot scan a QR on the same phone screen; show the QR on a computer or a second phone.
WhatsApp pairing code
- Copy the code, then open WhatsApp usingthe same number as your account.
- Go toLinked devices → Link a device. On the camera screen, chooseLink with phone number instead.
- Enter the pairing code in WhatsApp, confirm, then return to this page.
If WhatsApp shows an “Enter code to link a new device” notification, open it and enter your code. Use this code to link WhatsApp.
✓ WhatsApp connected
Show the QR on a second screen, then open WhatsApp on your phone → Linked devices → Link a device, and scan it.
BUSINESS SETUP
Business details
Choose your business type after linking WhatsApp. Your instructions and actions stay available.
Your menu
Organize your items, prices and available additions by category.
Your product files
Upload one file per category, using English file names. Contents may be Arabic. Include item names, prices, currency and descriptions.
Up to 500 items and 1 MB per file; 10 files and 10 MB per business. Use CSV, JSON, or a column-based TXT/MD table. Convert Excel, Word and PDF files first. To change an item, upload an updated category file.
File formats and templates
Download a template, add your items and upload the file. Use English file names; item names and descriptions may be Arabic.
Download CSV template · Download JSON templateNo product files added yet.
Customer details
Your assistant remembers customer details so they do not need to repeat them. Turning this off keeps existing records.
Import CSV or TXT
UTF-8 file, up to 1,000 customers. First line: phone,name,address. Separate columns with a comma, tab or |. Quote addresses containing commas. Importing an existing number updates its details.
phone,name,address
Assistant settings
Instructions for your assistant
Linking alone does not turn on replies. Save your instructions first, then start the assistant.
Staff handoff
Use your instructions to specify when the assistant should offer a handoff. Staff receive a summary after the customer agrees.
Automatic actions
Set when to notify your team, who receives the message, and what to tell the customer. Up to 3 actions.
No actions yet. Add one for orders, enquiries or a staff handoff.
After a handoff, staff reply to the customer’s notification with “finish” to resume automated replies.